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Instruction Set 1
Learning Strategies
Identifying and implementing a successful study method; planning when, where, and how you’ll study; creating effective and efficient study tools; using study tools to improve chances for success.
The Administrative Professional
Introduction to the field; the administrative professional’s role in the workplace; necessary skills and abilities; workplace trends and opportunities; professional organizations.
Instruction Set 2
Your Professional Image
Components of a professional image; the link between a professional image and job success; identifying personal strengths and detecting areas for improvement.
Stress and Time Management
Importance of relaxation; developing coping strategies and a stress management program; value of time management; setting goals.
Instruction Set 3
The Global Workplace
Working with clients in countries other than the United States; working as an employee of a foreign firm operating in the U.S.; diversity, international business etiquette, international time zones, international travel.
Interpersonal Communication Skills
The importance of interpersonal skills; effective listening; traits for positive interpersonal relations; oral communication skills, articulation; enunciation and pronunciation; improving speech; interacting with others; non-verbal communication; respecting and working with others.
Instruction Set 4
Administrative Office Procedures
Responsibilities of the office professional; leadership tasks; project coordination; customer relations; business ethics; professionalism.
Travel and Meeting Planning
Using a business traveler profile; various ways of making travel arrangements; differentiating between classes of airfare; business traveler’s itinerary; planning online meetings; planning a convention.
Instruction Set 5
Filing Techniques
Filing according to the Association of Records Managers and Administrators (ARMA International); color-coded filing systems; electronic filing systems; alphabetic filing rules.
Records Management
Handling records; classification of records; records control; electronic records management; archiving technologies.
Math for Office Professionals
Basic math; mean, median, mode, and range; figuring sales tax; markups and markdowns; loan amortization; metric system; foreign currency exchange.
Instruction Set 6
Technologies in the Workplace
Technologies used in today’s workplace; use of the Internet; the virtual office; security and ethical issues;
electronic communications; electronic communication systems.
Resources and References
Standard reference resources; using the Internet for research; mapping; manuals; using directories and libraries.
Internet Basics
Features of the Web; navigating the Web; accessing and sending email; basic research tools and search engines.
Instruction Set 7
Business English
Business letters, forms, client records, and memos; organization, grammar, punctuation, and sentence and paragraph construction; coherent paragraphs, well-organized documents, and purpose-focused materials; accurate, attractive, and effective final copies.
Instruction Set 8
First Steps in Using a Personal Computer
The boot process; launching Microsoft® Windows®; developing mouse skills; Windows® accessories; Windows® programs.
Using Windows®
Learning about Windows® XP, Windows Vista,® and Windows® 7; setting up the Windows® desktop; working with Windows® tools.
Keyboarding and Word Processing
Alphabetic and numeric keys; keying techniques; basic keyboarding skills; improving speed and accuracy.
Textbook: Keyboarding and Word Processing
Software: Keyboarding Pro
Instruction Set 9
Advanced Word Processing
Formatting common business documents; basic and advanced word processing functions.
Textbook: Advanced Word Processing
Membership: Student Membership in the International Association of Administrative Professionals® (IAAP)
Instruction Set 10
Integrated Computer Applications
Integrating Microsoft® Word, PowerPoint,® and Excel® to create documents with text, charts and graphs, and clip art, lines, and borders.
Textbook: Integrated Computer Applications
Instruction Set 11
Office Finances
Operating income; operating expenses; travel expenses; using technology to handle office finances; banking procedures; maintaining inventory records; understanding financial reports; office finances and ethics.
Office Management
Office planning and layout; selecting office staff; supervising employees; motivating employees; evaluating
employee performance; effective teams in the office; legal issues in office management.
Supplements:
Work Experience Option
Managing a Successful Job Search
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